Mangaluru: After the COVID-19 pandemic, the common-use self-service (CUSS) kiosks at Mangalore International Airport (MIA) are gaining popularity, allowing travelers to print their boarding cards and luggage tags. At the moment, there are four such kiosks at the MIA, all of which print boarding cards. However, three of them can print both the boarding pass and the luggage tag. People who aren’t tech-savvy can also get help from professionals on how to use the kiosks. To decongest the space opposite the check-in area, the MIA aims to set up additional CUSS kiosks and phase them in overtime.
The MIA’s IT and operations teams have taken the initiative in promoting these kiosks to travelers. By being contactless, the existence of these kiosks also adds value to passenger safety during a worldwide pandemic. Even with a PNR containing a maximum of six people on a single ticket, the complete process of producing the boarding permit and luggage tag takes less than 30 seconds. On a single roll, the machines can print up to 150 tags and boarding cards. Currently, Air India (AI), Air India Express (IX), GoFirst (G8), and IndiGo (6E) have made these kiosks available to their clients. CUSS kiosks, as per a passenger who used the facility at the airport, are the way to go in the future since they reduce touchpoints.