Mangaluru International Airport was awarded ‘The Voice of the Customer’ award from The Airports Council International (ACI). This recognizes the resilient efforts put in by all the stakeholders and employees. The airport was awarded for demonstrating relentless efforts in gathering passenger feedback on customer needs in 2021 and providing the best-in-class travel experience.
The ACI recognition acknowledges the continued efforts of the airports that remain committed to giving priority to their passengers and ensuring that their voices were heard during the pandemic in 2021.
Throughout the pandemic, Mangaluru International Airport complied with norms and protocols in line with the central and state governments while prioritizing the health and safety of its passengers.
Constantly striving to provide 100% satisfaction, Mangaluru International Airport rolled out various passenger-centric initiatives, Touch-less features like Common Use Self-Service (CUSS) kiosks for passengers to check-in and generate a baggage tag themselves, and e-gates that allow passengers to scan their boarding pass to proceed to security check were installed. Re-arrangement of seating areas at the terminal to maintain social distancing, and installation of plexiglass counters to minimize face-to-face interactions are some of the many initiatives introduced for the safe transit of passengers through the airport.
Besides these, the airport also set up 15 state-of-the-art rapid-RTPCR machines that test 240 samples in an hour, ensuring quicker and hassle-free testing at the airport. Mangaluru International Airport has continually evolved with time to provide only the top-flight facilities to its passengers.
With the state-of-the-art infrastructure and continual enhancement in technological innovation and advancement for the betterment of passengers, Mangaluru International Airport continually strives to facilitate safe travel with comfort to all its passengers. It believes in understanding customer requirements through feedback management, which is certified to the ISO10002 standard. This recognition is truly meant for Mangaluru International Airport.