The National Consumer Disputes Redressal Commission (NCDRC) launched the electronic filing of consumer complaints and digital payments through its online portal, eDaakhil, on September 7, last year.
As of November 27, there had been 9,800 online complaints filed with the country’s consumer commissions, with 213 cases resolved through the eDaakhil. These included 158 district-level cases, 18 state-level cases, and 37 national-level cases.
According to the Consumer Protection Act of 2019, e-commerce merchants are required to provide product details such as maximum retail price, expiry date, country of origin, refund and return details, warranty and guarantee, delivery and shipment, and other relevant details in order to avoid fraudulent transactions.
What is eDaakhil?
Website URL: https://edaakhil.nic.in/index.html
The eDaakhil is an online service that allows consumers to file complaints at their leisure and from anywhere, reducing the need for their physical presence at consumer commissions. Furthermore, it allows consumer commissions to review these online complaints and accept, reject, or forward them to the appropriate commission for further processing.
The online portal, developed by the National Informatics Centre (NIC), allows for both online and offline payments and includes other functionalities such as filing an e-notice, downloading the case document link, downloading the video conference of the court hearing, filing a written response by the opposing party, filing for a retort by the complainant, and subscribing to alerts via Email / SMS.