The Mangaluru International Airport was awarded the certificate of accreditation from Airports Council International (ACI). The accreditation is for level one of the Airport Customer Experience Accreditation programme. The certificate is issued on 16 March, will have validity for one year.
The accreditation program aims to further strengthen the airport’s continued endeavour to enhance customer experience. Participating Airports undergo a comprehensive review and training process that includes stakeholder and employee engagement and staff development. It is the only program in the airport industry to provide a 360˚ view of customer experience management.
The commitment of Mangaluru International Airport to pull out all stops for the best customer experience through this #GatewayToGoodness gives the latest accreditation from ACI. This accreditation also comes on the back of the prestigious ACI World’s Voice of the Customer award that Mangaluru International Airport received in February 2021.
Mangaluru International Airport is the third airport in India from the Asia Pacific region to get this coveted accreditation. The program forms a part of ACI’s globally established Airport Service Quality (ASQ) program. It is designed to help airports implement best practices, educate employees, and ensure customer satisfaction through excellence in service.