Mangaluru: Airports, as public spaces, create an equally accessible space for all concerned. Meeting this need head-on is Mangaluru International Airport (MIA). Recognising the specific travel needs of passengers with reduced mobility (PRM), MIA has created a secure and seamless travel environment for them and others. This is also in line with the directive given by the Ministry of Civil Aviation (MoCA) to the airports.
With progressive inclusivity and accessibility in mind, MIA aims to continue maintaining and enhancing its commitment to accessibility and comprehending the prevailing issues faced by passengers with a disability. Given that passengers with disabilities face a variety of challenges, including infrastructure, MIA continues to support differently abled passengers by providing infrastructure that is designed to be accessible to all.
From the time PRM passengers enter the terminal, provisions have been made for their convenience. Ramps have been provided at the departure area for PRM to enter the terminal easily. Airlines stack wheelchairs close to the drop point in the departure area, and their ticket counters are also located adjacent to this stacking area for easy accessibility. Tactile helps passengers navigate their way easily to the airline check-in counters.
Inside the terminal, passengers will come across amenities that are compliant with the needs and convenience of a PRM. Wheelchair assistance for differently abled passengers is available inside the terminal near check-in counters. MIA infrastructure also includes PRM-compliant elevators, seats, and washrooms, which are available at vantage points in the terminal to make their journey not just accessible but comfortable and seamless.
PRMs get priority in screening in the immigration, customs, and security hold area (SHA) for international travellers and in the domestic SHA. The airport has also arranged for a dedicated parking slot for PRM close to the arrival area on the lower ground floor and demarcated it on ground signage. Airport personnel are always available to assist PRMs with their needs and to maintain liaisons with stakeholders to assist them.